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Read our Reviews

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In 2018, Luggage Transfers signed up to the independent review platform Feefo, we used this until the end of 2021 to collect reviews.  During this time, we received over 700 5 Star reviews and received a Trusted Service Award each year.  We’re now managing our reviews via Google, Trustindex, Facebook & Reviews.io.   However, the 700+ Feefo reviews can be viewed below.  Original Feefo page can be viewed here.

4.9
Rated 4.9 out of 5
4.9 out of 5 stars (based on 764 reviews)
Excellent96%
Very good4%
Average0%
Poor0%
Terrible0%

 

Great service

Rated 5.0 out of 5
October 10, 2021

Last day of our walk today and our luggage has been transported perfectly each day. We have been really pleased with your service and in particular your help when our B and B had been double booked. Thank you and all staff who made our walking holiday so enjoyable. We will be back next year to continue.

Pauline

Kit Transfers

Rated 5.0 out of 5
October 10, 2021

Your website is very clear and easy to manage. The online communication was quick , clear and friendly. The transfers has been done flawless.Only the taxi service (subcontractor) was not very good. Too late and an old taxidriver who didn’t kwow the shortest route.

Francis

Luggage Transfers

Rated 5.0 out of 5
October 9, 2021

An excellent service. Luggage was collected and transferred as requested even though it was booked many years in advance. It definitely made my walking experience easier and worry free. I’ll be using the service again.

Linda

Would definitely recommend!

Rated 5.0 out of 5
October 9, 2021

Excellent, reliable service. All queries were handled quickly and efficiently prior to and during our trip, and most importantly our luggage was at the hotel when we arrived! Very happy with the service!

Anonymous

A very professional service, Highly recommend

Rated 5.0 out of 5
October 9, 2021

The bags always arrived where they were meant to and collected with no issues. We needed to make amendments on a couple of occasions and this was arranged with minimum fuss.

Gerald

Brilliant service

Rated 5.0 out of 5
October 8, 2021

Luggage Transfers were absolutely brilliant! Our luggage magically appeared each evening as we arrived at our next destination – no hassle, no concerns, just did everything they promised.

Sarah

Have used many times and will continue to do so

Rated 5.0 out of 5
October 8, 2021

Very good service throughout. Very polite and helpful

Graham

Excellent service

Rated 5.0 out of 5
October 7, 2021

Bags always delivered to where they should be. Very helpful staff at booking office

Anonymous

Luggage Transfers

Rated 5.0 out of 5
October 7, 2021

Communication is very important and I have always been able to get through to them. They work hard to make all transfers go smoothly. When there has been a glitch they persist until it is resolved.

Gene

Luggage Transfers

Rated 5.0 out of 5
October 5, 2021

All transfers were made efficiently, collections and deliveries were timely. However, Luggage Transfers may wish to know, I booked one transfer from Galleon Inn Starcross (accommodation I had taken from Luggage Transfers website as I have with all my accommodation). This accommodation hads beren told by Luggage Transfers driver that he would pick up before 9.45 but the accommodation had neglected to inform him that they would have no-one on site until 11.00am. It was left to me to meet the driver with my luggage (fortunately he was collecting 40 mins before the first ferry left so no actual problem was caused and the driver was efficient and friendly). I have booked all my accommodation each year from Luggage Transfers website and all have been satisfactory asnd sometimes exceptional (e.g. Southcombe Guest House at Sidmouth) but Galleon Inn Starcross was the poorest value for money of any overnight accommodation I have ever stayed. Thids is not Luggage Transfers fault, the choice to stay there was mine, but Luggage Transfers may wish to know when considering who to put on their listings. This property served no food breakfast or evening, rooms were dingy, the smallest TV I have seen which couldn’t even show a complete picture and yet charged more for an overnight room only stay than I paid for Bed and Breakfast at any other venue that week.

David

Totally reliable

Rated 5.0 out of 5
October 3, 2021

Bag was in every stay when I arrived. Easy to arrange the route I was taking on the website: all my stays were listed

Anonymous

No problems encountered at all

Rated 5.0 out of 5
October 3, 2021

They contacted both myself and the venue on the first day to check all was well and confirm delivery/pickup

We had a last-minute change of B&B (one of them shut down due to Covid) and Luggage Transfer easily made the adjustment

Jackie

The perfect luggage transfer company.

Rated 5.0 out of 5
October 2, 2021

I have used Luggage Transfers many times and they are brilliant. Not once have I been let down. They are efficient and friendly and it’s really good to know my luggage will be at my next stopover after a hard day’s walking. Can’t recommend them enough.

Penny

Great company, reliable and good customer service.

Rated 5.0 out of 5
October 2, 2021

Luggage Transfers provide a great service – I cannot fault them! On our most recent use of them (our 3rd time), they were unable to deliver our bag because the host wasn’t it but they kept us fully informed. Would definitely recommend and will be using again. Thanks for the excellent service!

Lynne

Excellent

Rated 5.0 out of 5
September 30, 2021

Found our luggage, delivered at to a sensible place when our destination was closed and did exactly the same the next day – we never saw them

Mike

Great service

Rated 5.0 out of 5
September 30, 2021

Perfect for what we wanted. On time every day, flexible, reliable and very efficient.

Exactly what it says on the tin!

Dave

Great service to help you enjoy the country

Rated 5.0 out of 5
September 29, 2021

On time and always delivered correctly and very friendly

Russell

Have used them 4 times and each time excellent

Rated 5.0 out of 5
September 29, 2021

They delivered 4 bags 400 miles

Mrs

Baggage Transfers

Rated 5.0 out of 5
September 28, 2021

This is the third time that we have used Luggage Transfer. We have never experienced any issues and the bags were always delivered on time and at the appropriate location. We will certainly use their services again and would recommend them to friends without hesitation.

Peter

Excellent, helpful service that enabled us to enjoy our 70+ mile walk

Rated 4.0 out of 5
September 28, 2021

You picked up and delivered our luggage faultlessly. However, it was quite expensive compared to our West Highland Way luggage transfer.

Anonymous

Good service

Rated 4.0 out of 5
September 26, 2021

Bags arrived in the right place every time.

Anonymous

Baggage Transfers

Rated 5.0 out of 5
September 26, 2021

great service

Anonymous

Excellent company. Would definitely use again.

Rated 5.0 out of 5
September 26, 2021

Luggage Transfers were reliable, helpful and responsive. They always got our bags to the destination on time, were happy to give advice before we booked and all the staff we had contact with were lovely, friendly and helpful.

Josie

Did exactly what we paid for, smoothly and efficiently.

Rated 5.0 out of 5
September 26, 2021

They did what we expected, smoothly and efficiently.

Anonymous

Luggage Transfers

Rated 5.0 out of 5
September 24, 2021

Everything worked perfectly, everyone was helpful. Including a late amendment when we got one date wrong in our original booking. Plan to continue with the South West Coast Path next spring and intend to use Luggage Transfers again. Would certainly recommend to others.

Anonymous