FREQUENTLY ASKED QUESTIONS

Here we have listed a selection of the most frequently asked questions regarding Luggage Transfers. If your question has not been answered please feel free to contact us by clicking here for our contact form or call us on UK – 01326 567247 / Overseas – +44 (0)1326 567247.

Amendments & Cancellations

Can I amend my booking?

You can make changes to your booking free of charge up until 7.00pm on the day prior to the transfer taking place. If you increase the number of bags additional fees will apply. If you decrease the number of bags you a refund will be provided. The minimum number of bags to be transferred is 1.

Can I get a refund?

We offer a full refund for all transfers cancelled before 12.00pm on the day prior to a transfer taking place. If cancelling after 12.00pm and before 7.00pm, you will receive a refund, minus a £10 administration fee. Any cancellations received after 7.00pm, will be treated as a same day cancellation, and no refund will be provided.

Can I make changes to my booking on the day of the transfer?

Sometimes. If it is as simple as the number of bags, or you have changed the accommodation within the same town/village, this is something we can normally amend, as long as you’ve told us before the transfer has taken place. Whilst we are transporting luggage between 9.00am-4pm every, we always ask for amendments to be with us by 9.30am. Fees may apply to same day amendments. We are unable to accept a change of date as an amendment on the day.

What happens if I have to cancel my walk before using all my transfers?

Contact the office as soon as you can. Our usual cancellation terms apply to all unused transfers, meaning, any transfers cancelled before 12pm on the day prior to the transfer taking place will be refunded in full.

When can I cancel my booking?

We offer free cancellation up until 12.00pm on the day prior to the transfer taking place.

Will I get a full refund if I cancel?

If you cancel before 12.00pm the day prior to the transfer taking place you will be entitled to a full refund.


Bags

Can I add bags whilst en route?

You can add additional luggage to your booking whilst on your holiday, you can do this by phoning the office, or emailing. The increase from 1 to 2 bags costs between £3 and £4, with all other additional items costing £5 per transfer. If there are additional bags on the day of the transfer and the office or driver have not been made aware of this, a red label will be left with your luggage asking you to make payment.

If I only have one item of luggage do I still have to pay the full two bag rate?

Yes and No.

In West Cornwall, our cheapest transfer is £15.  We are unable to offer a single bag discount on these routes.  In other areas, transfers start from £16 for 1 bag and £19 for 2 bags.

What is the definition of one bag or item of luggage?

We consider 1 item of luggage to be a rucksack, suitcase, holdall, or tent.  In the past we have also moved boot bags, dog beds, travel cots, souvenirs and golf clubs.  Please do not tie items to the outside of bags.  This increases the chance of damage and loss.  To add an extra item of luggage whilst you’re already on your walk, give us a call at the office on 01326 567247.  It is normally £5 per additional item, unless your original booking was for 1 bag, then the first additional item is £3.


General

Can I bring my dog on my walking holiday?

Yes, you can bring your dog with you. There are things to beware regarding safety on the paths, such as keeping them on lead, keeping distance from livestock, keeping your dog away from cliff edges, and ensuring that you have enough water for them. Luggage transfers can carry dog items such as dog food, dog bed and dog toys/essentials as long as they are in handled bag with a label on.

Can I get general advice from you on my walking holiday?

Between the team here are Luggage Transfers, we have been moving luggage since 2009, and work with over 25 walking holiday companies so we can help you out with general advice. You can contact us via our contact form or by calling 01326 567247.

Can you book my parking?

Unfortunately we can not book parking. The options that we would suggest would be to either speak with your accommodation as they will know the local area best and may be able to advise if there is anywhere you can park, or some accommodations will allow you to leave your vehicle on site for the duration of your trip. Otherwise, you could look online, either googling local parking, or visit https://www.justpark.com/.

Can you organise my transport from the airport to the start of my walk?

We are now able to offer competitive rates for transfers to and from the South West of England from major airports, cities and seaports.

Do you operate all year?

Generally our season will run from March to October. If you request transfers earlier or later than these dates, please do ask, as we may be able to assist.

How much are luggage transfers?

Our prices start from £15 for a 2 bag transfer.  Prices vary across all routes based on road distance, fuel use and time.  Some transfers require ferries or large inland detours around river mouths which means transfers can cost in excess of £30.

Luggage Delivery/Collection in Clovelly

Clovelly is a privately owned village in North Devon.

Due to vehicle restrictions, our drivers are unable to access the village, therefore the following terms & conditions apply only to transfers to and from Clovelly.

  • Luggage will be delivered to the Visitor Centre located at the top of village.  A phone call is then made by Visitor Centre staff to the accommodation concerned.
  • Bags are stored in the Visitor Centre until the accommodation attends to collect.
  • Luggage is transported from accommodations to the Visitor Centre.  Bags are stored at the Visitor Centre until a Luggage Transfers Driver attends.
  • Accommodations may charge for the transportation of your luggage to and from the Visitor Centre.  This is charge applied by the accommodation independently and has no connection to our charges.
  • Luggage Transfers Limited is only responsible for your luggage during the transportation by a Luggage Transfers Driver.  We are not liable for your luggage whilst being stored or transported within Clovelly.
We are coming by train, then walking from the station, can you meet us there or anywhere else?

We provide a meet transfer service, which means that our driver can meet you at set time and location to either hand your luggage back to you, or take your luggage from you. This service does come at an additional charge of £12 and is available between the hours of 8.30am and 6.00pm. We can meet at locations such as train stations, bus stations or the beginning/end of your walking holiday.

If you require a meet transfer service outside of the above times, please ask, as it may be possible, or we may be able to suggest an alternative arrangement.

What paths do you cover?

Luggage Transfers offer bag courier services on the following routes:

  • The South West Coast Path
  • Two Moors Way
  • Dartmoor Way
  • Cornish Celtic Trail
  • Saints Way
  • Devon Coast to Coast
  • Coleridge Way
  • Exe Valley Way
  • Tarka Trail

Please see our routes page for more information.

Will you add labels to my luggage?

Yellow Luggage Transfers labels will be added on your first transfer, they will include the booking name and reference and we ask that you keep this label on for the duration of your transfers. To enable the driver to identify your luggage for your first pick up, you should have the party name somewhere on your luggage.

Will you deliver my luggage to an Airbnb accommodation?

Yes, we will deliver and collect luggage from B&Bs, Airbnb, Guest houses, Inns & Pubs.  We will even deliver to private addresses and train/bus stations. If you require us to collect or deliver to an accommodation/private address that we don’t know of, we will just need a full address and contact details, and any particular requirements if there are any.


Making a Booking

Can you help me with organising accommodation?

Here at Luggage Transfers we cannot book your accommodation, however on our website we have a huge selection of walker friendly accommodations. You can contact accommodations directly through our website via the enquiry form.  Whilst you may find some of these accommodations on booking sites, please consider booking directly with the accommodation for best rates.  Don’t forget to mention Luggage Transfers, and that you intend on using our service.

If you do not wish to book your own holiday, we do work with and are trusted by 25+ walking holiday companies who could arrange your accommodation, luggage transfers, maps and transport. Walk the Trail, Encounter Walking Holidays, Celtic Trails, Macs Adventures & Contours are just a few to mention. Please click here to see our accommodation listings.

Do I need to tell accommodations that I am using Luggage Transfers?

Yes.  Please do let them know when you book that we will be collecting/delivering your bags.  Whilst many accommodations regularly receive visits from our drivers, some may only be visited a few times a year.  Our service requires access between the hours of 9.00am-4.00pm.

Do I need travel insurance?

Travel insurance is always recommended for any holiday whether it be in the UK or overseas.

Do you tell my accommodation when you are coming?

It is important, you remind accommodations that you are using our service.  Unless they have opted out, an accommodation will be informed of an estimated time of arrival via email, phone or text the evening prior to a transfer taking place.

How do I pay?

We accept payment via debit/credit card through our website.

We can also take payment via bank transfers in GBP, USD, AUD, EUR & NZD, please ask for details.

Cash may be left with your luggage if you make a last minute booking over the phone and agreed directly with a member of our bookings team.

Is your website safe and secure for payments?

All debit/credit card payments are made using the Stripe payment gateway.  When you click to pay, you are taken from our website to Stripe’s own payment servers.  All details are encrypted with AES-256 and Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

If you’d like a more in-depth read, please click here.


Whilst Walking

Do I need to wait with my bags for the driver?

No, you don’t need to wait with your luggage, however when making your booking it is advised (by us) that you inform your accommodation that you will be using our service. When informing the accommodation they are likely to say “no problem”, or they may give you direction for our driver to deliver/collect your luggage from a safe place, or they may have a key safe with a code for our driver.

What time will my bags be picked up and delivered?

We ask that your luggage is ready to be collected by 09:00am, and we aim to have your luggage delivered by 4:00pm. Sometimes during the height of the season traffic may cause delays therefore your luggage may not arrive until 4:30-5:00pm.

Will you give us a lift if it rains or we get injured etc?

Unfortunately, our drivers are not legally licenced to carry passengers.