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Testimonials on our Baggage Transfer Service

What your customers say about you is by far the most important indicator on how you are doing. We are delighted by the hundreds of positive comments we receive each year from our walkers, but we love it when we hear the occasional negative comment too, because we are then able to learn from it.

Trust in our Walkers Feedback ! - The Good, the Bad and the Ugly........

Luggage Transfers Ltd have been delivering luggage for people walking the South West Coast Path since 2009 and we move over 10,000 bags per month!  These are all genuine thank you's we have received from our satisfied walkers. They are simply copied and pasted from their e mails. We really do get this many...!

 We commit to also publish all written feedback we receive. That includes any negative feedback, and with them we will include our response.

Here they are, every one of them...... Some of them will make you smile!

 Dear Sue.

Thank you for an excellent service with the luggage transfers.

Steve Lockwood
Added Jun 18th 2018, 11:40am

 Hello Sue, 

My wife and I returned from our holiday yesterday and we are once again very grateful for your faultless service. We plan to walk another, final, section next year so plan to be in touch again in due course.

Many thanks to you and your team.

Regards, Carl
Added Jun 14th 2018, 9:44am

 Dear Carol And Sue, 

Thank you for your service everyday during our walk along the South West Coast Path. IT was Nice to find our luggage everyday in time at our new address. 

Best wishes, Angelique.
Added Jun 11th 2018, 10:58am

 Hi Sue,

I just want to thank you for your excellent service.  It was all so efficient and really,  very impressive. Thank you!
I have no doubt we will use your service again. 
Regards, Simon White
Added Jun 11th 2018, 10:32am

 Hi Colin and Sue,

A brief belated email to say "Thanks very much" from us all for the excellent service you provided from start to finish (literally :-)). We are so pleased that we ended up using your services. And it was a pleasure to meet you at Carmarthen station Colin.
Keep up the great service.
Colin and fellow Tour de Pembrokeshirers
Added Jun 5th 2018, 2:17pm

 Dear Sue

Sorry I missed you when I rang yesterday.  It was just to say a huge thank you to you, and indeed all your team, for your superb help as I plodded my way round 500 plus miles of the SWCP over the past 5 and a bit weeks. Having a bag moved each day saved me a lot of effort and allowed me chance to look up and really enjoy the whole walking experience.  It has been a wonderful trip for me and your organisation provided brilliant support - everything happened exactly as was planned (and thank you for keeping up with all my last minute changes).  I tended to start walking early and arrived at a couple of my night stops just ahead of my bag being delivered and so it was lovely to meet some of your team who were unfailingly cheerful and helpful. 
I hope to try and finish the SWCP next year and so may be back in touch later this year as my plans shape up - so be warned!
Many thanks again, though, for providing such an efficient and professional service - it was very much appreciated.
With kind regards Jonathan Cook
Added Jun 1st 2018, 3:36pm


Thank you for another reliable set of transfers along the SWCP. Everything worked fine again.
Best Regards, Peter
Added Jun 1st 2018, 10:46am

 Hi Sue,

Thank you so much for taking our bags on the trail. We have had A wonderful hassle free holiday.  Everything has been perfect.

This is our first trip to Wales and we have been overwhelmed with
With how beautiful it is.  The accommodation and the people 
Have also been amazing.
Thanks again for your great organisation of our bags.
Best wishes, Mary.
Added May 31st 2018, 9:42am

 Dear Sue

This is to say thank you for all you did to make our Lands End to Plymouth walk so successful - we could’t have done it without you and your team.  We had a fantastic time, completing the whole 155 miles and enjoying almost all of them!  The weather was very good and the views were wonderful.

Everything went exactly to plan, despite the various late changes we needed to make, and my fellow walkers were very impressed with your efficiency.

All of the accommodation providers I spoke to were also very happy with the arrangements, with just one exception.  4 of us stayed at the Old Bakery in Kingsand.  Chris, who owns it, didn’t get a call beforehand about the luggage arriving.  He knew he was expecting some so he called Luggage Transfer, who said they had no record of us!  It normally wouldn’t have been a problem, but the Bakery is closed on a Thursday and they were going to be out for the day.  As it happened, they were delayed and the luggage arrived while they were still on the premises, but only by chance.  It may be that the driver, knowing it was a cafe, expected it to be open and so didn’t call, but I think Chris would appreciate being contacted for any future drop-offs.

I will be writing a glowing testimonial on the website and encouraging any walkers I know to use your service as you are so brilliant!

I hope you have a busy and profitable summer - plus some time off to enjoy your lovely county,
Best wishes Tansy
Added May 29th 2018, 10:56am

FAO Sue Mitchell 

Hi Sue.  A big thank you to all your staff and drivers who efficiently transported our luggage around Cornwall/Devon an Dorset over the past three years.   My friend Sue Hartell and myself have walked from Looe to Weymouth in this time and you haven't put a foot wrong!  Cases always waiting for us at our next B &B when we arrive exhausted and in need of a change of clothing!  
Congratulations on running a successful organisation and we will have no hesitation in recommending you to other hikers and travellers.
All the best Diana Millis and Sue Hartell
Added May 29th 2018, 10:01am