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Testimonials on our Baggage Transfer Service

What your customers say about you is by far the most important indicator on how you are doing. We are delighted by the hundreds of positive comments we receive each year from our walkers, but we love it when we hear the occasional negative comment too, because we are then able to learn from it.

Trust in our Walkers Feedback ! - The Good, the Bad and the Ugly........

Luggage Transfers Ltd have been delivering luggage for people walking the South West Coast Path since 2009 and we move over 10,000 bags per month!  These are all genuine thank you's we have received from our satisfied walkers. They are simply copied and pasted from their e mails. We really do get this many...!

 We commit to also publish all written feedback we receive. That includes any negative feedback, and with them we will include our response.

Here they are, every one of them...... Some of them will make you smile!

Dear Sue and team,


Thank you so much.  
We were really pleased with the way that all the transfers worked,  it is great when you can be sure that your bags have arrived before you get to your destination.  We certainly needed some clean clothes, we did get very muddy last week!

Kind regards, Lucy Morton

Lucy Morton
Added Oct 21st 2019, 2:16pm

 Hi Sue

 

I am just writing to thank you for the excellence of your service. I particularly appreciated Chris giving me a lift back to Perranporth on Friday, saving me 2 hours on my journey home.

 

I shall certainly use you again on the SWCP and the Two Moors Way,

 

Regards

 

Simon

Simon
Added Oct 14th 2019, 1:36pm

Thank you for the excellent service you gave us both before and during our walk which was very much appreciated by Sarah and I. Thank you in particular to Debbie for helping us out when we had a bit of an issue in St Ives - which was totally my fault - but very expertly handled by Debbie in sorting us out! Many thanks.

Kind regards

Martin
Martin
Added Oct 6th 2019, 9:59am

Dear Sue & all at Luggage Transfers,

Many thanks once again for all your help in arranging our luggage transfer and for a fabulous, well organised service on what was our last section of the SWCP. We shall miss doing it.

Hope to use your great service again one day.

Cheers

Phil Greet
Phil Greet
Added Oct 6th 2019, 9:20am

 Hi Sue, Pearl, and all the drivers who schlepped our bags around for 12 days,

Thank you, thank you, thank you! It was so reassuring to arrive at each B&B and see our bags there waiting for us. Your service was flawless and making the arrangements was simple and thorough.
 
A special thanks to driver Dave who braved the Weymouth Ironman traffic to meet us at the train station.
 
Our coastal path walk was one of the best holidays of our lives and we've already started planning the next one! Keep up the good work.
 
Kathy Wolff and Tony Dal Molin Portland, Oregon USA
Added Oct 3rd 2019, 12:07pm

 Hello, Sue, El, all drivers, and everyone,

Thank you so very much for transferring my/our luggage the past three months. I really appreciate how my/our luggage was always at the accommodations

when we arrived. I also appreciate all the quick responses over email when I either changed the number of bags, or changed an accommodation location, etc.

And thank you for the congratulations card and champagne!

Perhaps someday I will come back to walk some other path in England, so if you happen to transfer there I will contact you again.
Cheers! Debby Dungan
Added Oct 2nd 2019, 9:08am

 Hi

Thank you for such fabulous service. I cannot recommend you highly enough! Thank you so much

Best wishes

Lyndsay Chell

Lyndsay Chell
Added Sep 30th 2019, 2:48pm

 Hi There.

I just wanted to say how happy we were with the service provided on our recent trip.
 
I would also like to mention the excellent service given by Paul .He handled a couple of potential problems really well and kept in good contact throughout.
 
Many thanks again and we look forward to the next 120 miles in September 2020.
Regards, Gareth.
Added Sep 26th 2019, 11:14am
Dear Sue 
Just wanted to let you know that all luggage transfers worked like clockwork and the Woolacombe taxi came early when we contacted him.
We hope to use your company again 
Thanks, Jane
Added Sep 25th 2019, 9:20am

 Hello Sue,

We have just finished the SWCP all 630 miles of it. (Over 5 years not all at once!!!!) You have transported our luggage from Minehead to Poole and have never once let us down. It has been a brilliant service. All our accommodation speak highly of you and its been reassuring that you have been at the end of the phone if needed. Thank you again. Hope to speak to you again for our next hike.

Best wishes, Margaret and Tony Davis
Added Sep 24th 2019, 9:50am