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Testimonials on our Baggage Transfer Service

What your customers say about you is by far the most important indicator on how you are doing. We are delighted by the hundreds of positive comments we receive each year from our walkers, but we love it when we hear the occasional negative comment too, because we are then able to learn from it.

Trust in our Walkers Feedback ! - The Good, the Bad and the Ugly........

Luggage Transfers Ltd have been delivering luggage for people walking the South West Coast Path since 2009 and we move over 10,000 bags per month!  These are all genuine thank you's we have received from our satisfied walkers. They are simply copied and pasted from their e mails. We really do get this many...!

 We commit to also publish all written feedback we receive. That includes any negative feedback, and with them we will include our response.

Here they are, every one of them...... Some of them will make you smile!

 To all at Luggage Transfers

We were delighted to finish our 630 mile journey at South Haven Point on Sunday. The sun really shone for us!
 
Over the last 4 and a half years we have taken 47 days to cover the distance and you have transported our luggage for almost all of those transfers (friends and family did a few). In all that time there were no problems, no errors, no delays, no mistakes on the part of Luggage Transfers. The whole process seems to work so smoothly and enabled us to walk without any stress or concern that our luggage might not make it to our destination. After a long day on the path there is nothing better than to arrive at your overnight accommodation and see your luggage waiting there for you! The various B&B / hotel / pub owners are always very complimentary about the drivers who deliver the luggage - they are mystery people who we never got to see, so thanks to them as well.
 
So, a huge thanks to all of you for running a very well organised and efficient service. I don't think we could have done the SWCP without you!
Sally Ward
Added Yesterday, 5:08pm

Thanks again for all your help, you have made the second part of my journey along the coast so much better and taken all the hassle away from me. 

I will certainly recommend you to anyone I speak to and use you on my next trip to the South West. 
Stewart Harkness
Added Yesterday, 5:07pm

 Just to say that your service worked beautifully and made such a difference to our walking. Thanks so much 😊

Annie
Added Sep 11th 2020, 3:51pm

 

Hello luggage transfers
 
Just wanted to say a big thank you for ensuring our luggage was safely delivered and collected on our recent booking with you.  We appreciated the little note from Mike 😀
 
We had a wonderful time walking part of the South West Coast Path and we are now planning our next section.
 
Thank you for your help
 
Kim Legg

Kim Legg
Added Aug 15th 2020, 9:37am

 Hi Rhianne,

 

Lovely to speak to you too. Sadly, the bike hire company has cancelled our order and we may now have to drive up with our own bikes! I will therefore not require luggage transfer services on this occasion. I have to compliment you, however, on the quality of your service and your response to customer queries .. if only all businesses operated like yours!  I will certainly be booking with you another time.

 

Many thanks and Kind regards

Ami

 

Ami
Added Aug 10th 2020, 9:17am

 Hi there,

 
I just wanted to say a massive thanks to you and all the drivers who made sure our luggage was transferred to and from each destination during our trip last week. Everything went to plan, despite some last minute changes and confusion on our part. What a great service you offer - everyone I had contact with from start to finish was so friendly and helpful. 
 
Thanks again for a stirling job!!
 
Kind regards 
 
Jenny Makin 
Jenny Makin
Added Jul 27th 2020, 11:57am

We returned from phase one of walking the South-West Coast Path yesterday and I just wanted to say how appreciative we were of the fantastic service that Luggage Transfers provided. From start to finish the whole process was smooth and reliable, and the communication between yourselves and the hosts of our accommodation at each stage was clearly apparent.

 

You made a significant contribution to what was a memorable experience and we look forward to using your services as we continue our journey.

 

Thanks again, and kind regards,

Mike

Mike Jones
Added Jul 23rd 2020, 1:30pm

 The walk was excellent thankyou!

Thankyou for a great service. Worked perfectly. Say thanks to Mike! 

Cheers
Chris Mclean
Added Jul 21st 2020, 9:17am

 Hi Sue,

Just a quick note to say thank you for everything! The trip was absolutely amazing and the transfers and taxis were flawless. I really appreciate all the effort you put into helping us have the most amazing vacation, thank you so much!
 
Best regards,
 
Mark
Mark
Added Nov 25th 2019, 10:55am

Dear Sue and team,


Thank you so much.  
We were really pleased with the way that all the transfers worked,  it is great when you can be sure that your bags have arrived before you get to your destination.  We certainly needed some clean clothes, we did get very muddy last week!

Kind regards, Lucy Morton

Lucy Morton
Added Oct 21st 2019, 2:16pm