Frequently Asked Questions:
We endeavour to cover most of your queries here, but by all means contact us if you cannot find what you need to know on our site.
1 - If I only have one item of luggage do I have to pay the full 2 bag rate?
A -We simply reduce the cost of a 2 bag transfer by £2. It is still the same journey as a 2 bag transfer so we have to cover the drivers costs irrespective of number of bags.
2 - What time will my bags be picked up and delivered?
A- It depends on how many deliveries our drivers have that day and whether yours is at the start, middle or end of those deliveries, but they will definitely be picked up after 09.15am and delivered by 3.30pm at the latest, but most are delivered by 1pm.
3 - What is the definition of one bag or item of luggage?
A- Each item must not weigh more than 25kg. Our drivers should not be expected to risk their health to deliver an unreasonably big or heavy item. Our drivers carry scales and use their own discretion... and if they deem it too awkward or heavy they will leave you a card asking you to redistribute the weight for the next transfer. If an extra bag is needed, you will be charged another £4 per day to cover it.
4 - Will you give us a lift if it rains or we get injured etc?
A- It depends very much if the driver has room, but you will have to wait for them to arrive for the luggage transfer, which may not be till late morning as they pass through the town. We do not charge for this as many of our drivers are not licensed for carrying passengers for hire or reward, so the service that they are providing is moving your luggage, you are merely "sitting with it". It is down to the drivers discretion on the day as this is outside his / her duties.
5 - We are coming by train, then walking from the station, can you meet us there or anywhere else?
A- Yes, but because a specific time and place is involved, we have to charge an extra £10 for this "meet" service, in addition to the cost of the luggage transfer for that day.
6 - Will you transfer my bike, cycle panniers etc?
A- Yes, we also have a network of bike hire specialists as well, so we can redirect you to the relevant company to contact. Our cycle transfer specialists all have the relevant insurance to move your bikes.
7 - How do I pay? Can I pay cash? How much for paying by card, and what other options do I have?
A- We accept payment via domestic bank transfer in the following currencies British Pounds, Euros, American Dollars and Australian Dollars. If you wish to pay in anything other than Pounds, please let us know and we will provide you with the up to date exchange rate. We use the mid market rate, meaning there are no additional fees. You can also pay using a debit or credit card. Whilst we do not charge a fee for using a credit or debit card, your card provider may. In summary, if you are coming from overseas, you will pay less fees if choosing the bank transfer option. If you are from a country that uses a currency we do not currently support, then it is worth registering with Transferwise. You will be able to pay for your transfers and accommodations via bank transfers. Cash payments have temporarily been suspended due to the Covid-19 government guidelines.
8 - Is your website safe and secure for payments?A- Yes, https://www.luggagetransfers.co.uk is secure. It runs on a HTTPS protocol, with an SSL verified by GlobalSign. You can test and see the certificate at https://www.sslshopper.com/ssl-checker.html?hostname=luggagetransfers.co.uk That means, all the data comes from, and goes to https://www.luggagetransfers.co.uk is encrypted. This website uses a Stripe plugin to process payments, and the website of https://stripe.com is secure too.
9 - Can you help me with organising
A- The Luggage Transfers website has an area dedicated to walker friendly accommodation. From here, you can email accommodations direct with your enquiries. If you do not want to arrange your own holiday, then there are a number of walking holiday companies you could consider. Walk the Trail, Encounter Walking Holidays, Macs Adventure & Contours all arrange accommodation, luggage transfers, maps and guidebooks.
10 - Can you guarantee to deliver my bags by a certain time?
A- Yes, we will get them there by 4.30pm, but in reality, they are usually delivered by 1pm. If you need to guarantee an earlier time, (say if you have a train to catch) then this is where, for an extra £12 we make sure our driver meets you with bags ready and waiting at your chosen time and place.
11 - Can I get general advice from you on my walking holiday?
A- Yes, we deliver thousands of bags a month, we arrange hundreds of walking holidays and we work with over 30 other walking companies in the UK and worldwide, there is not a lot we don't know about walking in the South West and will be delighted to help! feel free to call us on 01326 567247 e mail us on: firstname.lastname@example.org
12 - Do I need to organise pick up time etc with the accommodation providers?
A- No, we will do that, most accommodation providers in the south west are used to us delivering and picking up, we also call them the night before the delivery as company policy. Although, it would be prudent for you to check they are happy for us to pick up and deliver from them, as some camp sites for example, have no secure pick up and drop off areas whatsoever and they flatly refuse to accept bags before the walker arrives. We find the bigger holiday parks have security problems with bags arriving with no owners! Some of the Travel Lodges and Premier Inns have a security issue too, so always check before you book with them.
13 - Do I need to wait with my bags for the driver?
A- No, the normal way is for you to leave your bags and our driver will pick them up from the accommodation provider as he passes through the town, however very occasionally an accommodation provider may have a problem on the day which can make this difficult, in these cases you will need to call us to advise of any possible issue. It can often be solved with a key being left or bags left in a secure garage / outhouse. The accommodation providers get to know our drivers and trust builds up.
14 - Do you operate all year?
A- Yes, but our standard tariffs are for the period from the 15th March to the 31st October inclusive, outside of these dates we charge simply at the next band up for transfers, this is because in the off season we do not have the volume of transfers to make it worthwhile for the drivers unless we pay them more, and hence have to charge a little more usually about £5 difference.
15 - Do I need Travel Insurance?
A- Travel insurance is always recommended for any holiday whether you are travelling within the UK or from overseas. It will reimburse you if you lose your money and pay compensation if you have to cut short or cancel your holiday through injury or illness.