DAMAGED LUGGAGE

Luggage Transfers takes all complaints of damage seriously.

If your item of luggage has been damaged whilst using our service, please first read our Terms and Conditions. The section referring to lost, stolen or damaged bags is shown below:

LOST, STOLEN, OR DAMAGE TO BAGS

38 – Baggage is insured up to the value of £250 per whole luggage item including contents whilst in transit in our vehicles and therefore it is recommended that you have adequate travel insurance.
39 – It is advisable that valuables such as phones, laptops tablets, cameras, and jewellery should not be left in or with bags for transportation as these will not be insured.
40 – Our drivers take as much care as possible when handling, transporting, and carrying luggage to reduce the chance of any possible damage. Due to the nature of walking holidays, bags are handled daily on multiple occasions, increasing the risk of damage.
41 – Damage that may be compensated is considered more than general wear and tear.
Wear and tear includes:
• Small tears to seams on soft material bags
• Scuffs to the bottom or edges of suitcases
• Damage to oversized or over packed bags
• Tears or damage to pockets, straps, pull handles or wheels.
42 – If damage to a bag is found, then you should report this to us within 48 hours along with photographic evidence. Compensation will only be considered if reported within this time.

If you think the damage to your bag is more than general wear and tear, please complete the form below.