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Testimonials on our Baggage Transfer Service

What your customers say about you is by far the most important indicator on how you are doing. We are delighted by the hundreds of positive comments we receive each year from our walkers, but we love it when we hear the occasional negative comment too, because we are then able to learn from it.

Trust in our Walkers Feedback ! - The Good, the Bad and the Ugly........

Luggage Transfers Ltd have been delivering luggage for people walking the South West Coast Path since 2009 and we move over 10,000 bags per month!  These are all genuine thank you's we have received from our satisfied walkers. They are simply copied and pasted from their e mails. We really do get this many...!

 We commit to also publish all written feedback we receive. That includes any negative feedback, and with them we will include our response.

Here they are, every one of them...... Some of them will make you smile!

 Hi El

We didn’t need the extra bag at all as it turned out!  Plenty of space in just one – no idea what extra paraphernalia I have carried in the past!  Just wanted to say another big thank you to you and your team including all the wonderful taxi drivers.   Our luggage was thankfully always there waiting for our arrival.   We had such a lovely time – I didn’t want to come home and can’t wait to return in May next year to do the last leg.  Then who knows, we may do it all again!!

Best Wishes, Sue
Added Sep 11th 2019, 10:16am

 Hi, just wanted to thank you for a very efficient service. Our luggage was where we wanted it every night!  Brilliant, we'll be using you again when we get back on the track.

Thanks again, Sarah
Added Sep 9th 2019, 9:57am

 Also, want to say how impressed we have been with the efficiency of your service this week.  Thank you!

Ben
Added Aug 10th 2019, 9:10am

 Hi Sue,

We finished our long Distance walk in Devon a couple of weeks ago, this is the third time you have organised our bag transfers and we’d like to say what an excellent service you provide – We have at least two more LD walks planned for the future in the South West and we will certainly be in touch with you when they come round. We never have any fears that our bags will turn up and be waiting for us after a long days walk and we also appreciated the thank-you note left with our bags on the last day – a nice touch.

This is just a short note to say a big ‘Thank-You’ for your contribution to all our very enjoyable walking holidays in Cornwall & Devon.

I’ll be in touch for 2021 as it’s the Pennine Way for us next summer,

Thank you again, Paul & Dave
Added Jul 30th 2019, 10:21am

 We had a wonderful walk and were very happy with your service

Bye bye Marjon
Added Jul 30th 2019, 9:33am

 Thanks for everything great service will definitely use you again I intend doing more of the walk either later this year or next do will be in touch

Norry
Norry
Added Jul 27th 2019, 10:35am

 Dear Sue,

Thank you for arranging the transport of David's and my luggage for our recent walk from Plymouth to Poole. As usual, your guys were superb, even coping with the challenge presented by the breakdown of the Poole ferry. We actually met three of them - Paul, Paul and Graham(?) - all of whom are great ambassadors for your firm.
We wish you and Luggage Transfers continued success.
With best wishes,
John Ostle and David Crocker
John Ostle and David Crocker
Added Jul 27th 2019, 9:35am

 Hello Sue,

 

Thanks for the great service transferring our rucksacks  between Falmouth & Helford.

Apparently Rob (hope I’ve got the right name) could carry them on one finger, but the wonder of the service is that we were free of them, no matter what the weight!

Please pass on our thanks to him.

 

Hope to be back in Cornwall again next year.

Best wishes

Liz

Liz
Added Jul 24th 2019, 5:03pm

 We finished walking the south west coast path in June 2019 and would like to thank you for a fantastically good service that we have used over the years. There has never been any problem and Luggage Transfers have made it possible for us to enjoy the walk with absolutely no concern about whether our luggage would be collected or delivered. Your service is extremely efficient and totally reliable.

Marion Bryant
Added Jul 22nd 2019, 9:47am

 Hi Sue and team

A huge thank you for all your help with transferring our bag around Cornwall over the last
few days.
I hadn't realised what a logistic exercise your company runs, and am in awe of how you managed
not just my bag but all the others you must be ferrying around.
Apart from the panic call I received on Sunday morning from the Perranporth accommodation 
(which Pearl sorted quickly, efficiently and with amazing good humour considering she was working
on a hot and sunny Sunday!), everything went according to plan.
We're hoping to do more of the coastal path in due course and are delighted to know your team 
will be in the background to enhance the journey.
Best wishes and once again, many thanks
Tania
Added Jul 18th 2019, 11:09am