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Testimonials on our Baggage Transfer Service

What your customers say about you is by far the most important indicator on how you are doing. We are delighted by the hundreds of positive comments we receive each year from our walkers, but we love it when we hear the occasional negative comment too, because we are then able to learn from it.

Trust in our Walkers Feedback ! - The Good, the Bad and the Ugly........

Luggage Transfers Ltd have been delivering luggage for people walking the South West Coast Path since 2009 and we move over 10,000 bags per month!  These are all genuine thank you's we have received from our satisfied walkers. They are simply copied and pasted from their e mails. We really do get this many...!

 We commit to also publish all written feedback we receive. That includes any negative feedback, and with them we will include our response.

Here they are, every one of them...... Some of them will make you smile!

 We had a wonderful walk and were very happy with your service

Bye bye Marjon
Added Jul 30th 2019, 9:33am

 Thanks for everything great service will definitely use you again I intend doing more of the walk either later this year or next do will be in touch

Added Jul 27th 2019, 10:35am

 Dear Sue,

Thank you for arranging the transport of David's and my luggage for our recent walk from Plymouth to Poole. As usual, your guys were superb, even coping with the challenge presented by the breakdown of the Poole ferry. We actually met three of them - Paul, Paul and Graham(?) - all of whom are great ambassadors for your firm.
We wish you and Luggage Transfers continued success.
With best wishes,
John Ostle and David Crocker
John Ostle and David Crocker
Added Jul 27th 2019, 9:35am

 Hello Sue,


Thanks for the great service transferring our rucksacks  between Falmouth & Helford.

Apparently Rob (hope I’ve got the right name) could carry them on one finger, but the wonder of the service is that we were free of them, no matter what the weight!

Please pass on our thanks to him.


Hope to be back in Cornwall again next year.

Best wishes


Added Jul 24th 2019, 5:03pm

 We finished walking the south west coast path in June 2019 and would like to thank you for a fantastically good service that we have used over the years. There has never been any problem and Luggage Transfers have made it possible for us to enjoy the walk with absolutely no concern about whether our luggage would be collected or delivered. Your service is extremely efficient and totally reliable.

Marion Bryant
Added Jul 22nd 2019, 9:47am

 Hi Sue and team

A huge thank you for all your help with transferring our bag around Cornwall over the last
few days.
I hadn't realised what a logistic exercise your company runs, and am in awe of how you managed
not just my bag but all the others you must be ferrying around.
Apart from the panic call I received on Sunday morning from the Perranporth accommodation 
(which Pearl sorted quickly, efficiently and with amazing good humour considering she was working
on a hot and sunny Sunday!), everything went according to plan.
We're hoping to do more of the coastal path in due course and are delighted to know your team 
will be in the background to enhance the journey.
Best wishes and once again, many thanks
Added Jul 18th 2019, 11:09am

 Hi Sue,

 Just wanted to drop you a short note to say thank you for the courteous and efficient service you provided and the prompt pickups and deliveries experienced during our walks.

 Enjoy the summer,

Best Wishes, Vince and Anne Maroney.
Added Jul 17th 2019, 11:37am

 Hi Sue, 

We used Luggage Transfers in May when we walked the first section of the coast path from Minehead to Westward Ho! and we were very impressed with the service. We never actually saw the drivers, that part just worked really well, but talking to our various accommodation providers we got nothing but positive feedback on their courtesy and efficiency. The hand written note left with the luggage at our last drop off was a nice touch. 
We are looking forward to our walk in September knowing that our luggage transfers are in good hands.
Best regards Mick
Added Jul 17th 2019, 10:36am

 Dear Sue

Booking ref PVT 125881
Belated thanks for the efficient service on the bag delivery back in June. I don’t do 
formal feedback etc but please pass on my thanks to Chris and the team.
Regards JW
Added Jul 17th 2019, 9:11am

 Hi Sue and team

Just a note to commend LT on a super efficient and reliable service. It made our holiday even more enjoyable. 
Thanks again 
Will be in touch again next year 
Keith & Jean 
Keith & Jean
Added Jul 11th 2019, 5:42pm