Frequently Asked Questions:
1 - If I only have one item of luggage do I
have to pay the full 2 bag rate?
A - We are afraid so, yes, we have to have a minimum
transfer rate based on time and distance so one item is the same cost as two
items hence "from £6.50 per bag for a
2 bag transfer"
2 - What time will my bags be picked up and
delivered?
A- It depends on how many deliveries they have that
day and whether yours is at the start, middle or end of those deliveries, but
they will definitely be picked up and delivered by 4pm, and usually by 1pm.
3 - What is the definition of one bag or item
of luggage?
A- Each item must not weigh more than 25kg, we will
not be pedantic about it if you attach a carrier bag to an item of luggage, we
will still consider it one item for the purpose of pricing, but do ensure the
weight limit is complied with, as our drivers should not be expected to risk
their health to deliver an unreasonably big or heavy item. There are many
different situations, so suffice to say, as long as you think it is reasonable
that your item of luggage should be considered one bag, then will will no doubt
agree with you.
4 - Will you give us a lift if it rains or we
get injured etc?
A- Yes, providing the driver has room, but you will
have to wait for them to arrive for the luggage transfer, we do not charge for
this as many of our drivers are not licensed for carrying passengers for hire
or reward, so the service that we are providing is moving your luggage, you are
merely sitting with it. However you may want to consider a donation direct to
the driver as giving you a lift will be outside of the requirements of his/her
duties.
5 - We are coming by train, then walking from
the station, can you meet us there or anywhere else?
A- Yes, but because a specific time and place is
involved, we have to charge an extra £10 for this "meet" service, in addition
to the cost of the luggage transfer.
6 - Will you transfer my bike, cycle panniers etc?
A- Yes, we also have a network of bike hire
specialists as well, so we can organise your cycle holiday as well as deliver
your bikes and panniers. Our cycle transfer specialists all have the relevant
insurance to move your bikes.
7 - How do I pay? Can I pay cash? How much for
paying by card?
A- You can pay by cash, cheque, bank transfer or
card, all are free except by card, which at the moment attracts a 4% fee (sorry
about that, we pass on exactly the net effect of charges by the banks) After
you have sent us an enquiry form, we will quote you and then you can choose
your method of payment and we will advise you on how to pay by your chosen method.
8 - Can you help me with organising
accommodation?
A- Yes, by far and away the best accommodation
database for walkers is on our website, see "walker accommodation" from our
links ladder. Alternatively, if you don't want the hassle of doing it yourself,
you can use our walking company which will arrange your whole holiday, from
accommodation to personalised itinerary, go to: www.budgetwalking.co.uk
9 - Can you guarantee to deliver my bags by a
certain time?
A- Yes, we will get them there by 4pm, but in
reality, they are usually delivered by 1pm. If you want to guarantee an earlier
time, just ask and we may well be able to for the normal cost, in certain
circumstances we may need to charge up to an additional £10 to guarantee an
earlier time.
10 - Can I get general advice from you on my
walking holiday?
A- Yes, we deliver thousands of bags a month, we
arrange hundreds of walking holidays and we work with over 25 other walking
companies in the UK and worldwide, there is not a lot we dont know about
walking in the South West and will be delighted to help, feel free to call us
on 0800 0437927 or e mail us on: coast@luggagetransfers.co.uk
11 - Do I need to organise pick up time etc with
the accommodation providers?
A- No, we will do that, most accommodation
providers in the south west are used to us delivering and picking up, we also
call them the night before the delivery as company policy. Although it will be
prudent for you to check they are happy for us to pick up and deliver from
them, as some campsites for example, have no pick up and drop off areas
whatsoever and they flatly refuse to be involved with this service. This is a
one in a hundred situation though.
12 - Do I need to wait with my bags for the
driver?
A- No, the standard method is for you to leave your
bags and we will get them from the accommodation provider, however very
occasionally an accommodation provider may have a particular issue which can
make this difficult, in these cases you will need to call us to arrange a
solution to any short notice issue.
13 - Do you operate all year?
A- Yes, but our standard tariffs are for the period
from the 15th March to the 31st October inclusive, after
that we charge a few pounds extra for all transfers, this is because in the off
season we do not have the volume of transfers to make it worthwhile for the
drivers unless we pay more, and hence, charge more.
14 - Do I need Travel Insurance?
A- Travel insurance is always recommended for any holiday whether you are travelling within the UK or from overseas. It will reimburse you if you lose your money and pay compensation if you have to cut short or cancel your holiday through injury or illness. Click here to get a low cost quote.
15 - What else do you do?
A- We have a web shop, which you can get to from
the links ladder, selling much of the gear you will find helpful for your
walking holiday, we also organise walking holidays using our sister company
"budget walking" go to: www.budgetwalking.co.uk
We provide accommodation listing that are uniquely walker friendly only, meaning they enjoy the one night bookings, which most don't.
We provide full cycle hire facilities and will transfer your cycles/panniers/luggage, all with the proper insurance, we will organise taxis if you need people transfers, long stay parking and in general there is no request we will not do our very best to fulfill.
Why not 
